Read at Google

Purchased 2017 Jeep Compass recently. The service was awful. My salesman Dario was very nice. However, his team dropped the ball more than once. After I purchased a vehicle I was told the title was not on hand and they had the exact same car on the lot for the same price, however they left out that it had 1000 more miles on it and scratches on the hood that I couldn't see until it was detailed. I get home to find out they put a piece of paper down for the driver side floor matt on regular floor matts for the other matts. I get out the car and look around and not caps on the tire valves. Then i realize they gave me a half tank of gas...like who does that? Its pretty tranditional when you sell a car, its clean, spick and spam with a full tank of gas. Then I look down at my taxes and fees and they charged me to do paper work on a car that I bought from them. Not to mention i had to do the paper work twice so they should have been removed without asking. My friend Serena from work purchases a Dodge SUV from them and also had a bad experience but she told me they included a free oil change and a coupon book she'll get after he first free oil change. No one told me this was standard and I bought a newer car from them that cost 4K more so Idk why they wouldn't include that. Also Melanie the finacial lady you see towards the end just didn't listen to anything I said. I asked her what warrenty came with it, I said thats fine, she then said I can purchase additional warrenty's and I said no thank you, her response is" well i'm going to tell you anyways what we offer" while smacking her mouth with gum. She calls me the following Monday stating she forgot to have me sign the mileage statement and needed me to come by and sign it. I said thats fine but please fix the floor mat on the driver side, fill up the tank, and give me tire valves caps. I still have the deep scratches on the hood. Not to mention I requested that I get the V6 and I noticed towards the end that I was doing paper work for a V4. Didn't realize that I have to check everyones work there. Its there job to sell me what I want and make it easy. I felt like i was constantly checking their work. smh. I left a bad review with them from the email they sent from how was your buying experience. Dario called me once in regards to the bad review stating they would like to try and fix it. I've called twice now, and his voice mail says Shawn. When I call back, the lady who answers the phone and directs them where they need to go just says he hasn't updated his voicemail. My buddy who is a GM at Toyota told me to just call coorperate, If I don't get a call this week that's exactly what I'm doing.

Read at Google

Great service department!

Read at Google

Read at Google