I went in only looking to sell my Jeep Wrangler, but ended up purchasing a new vehicle before leaving. I worked with Anthony and if he had not been so personal and easy to work with I most likely would have not purchased that day. He made the whole experience comfortable for me. Right before I was going to leave, Anthony wanted to show me a Jeep that he thought would be perfect for me, after driving it I realized he was right. Anthony definitely listened to all the things I wanted in a new vehicle and what I was ...
Although I haven’t had my car fixed here yet, I’m really impressed by the care and coaching that clearly comes from the leadership team, especially Jeremy, the service manager. The interaction with the service department I had getting my questions answered was so positive, and it’s obvious they prioritize customer care. I feel confident that when I do bring my car in, it will be in great hands. I am so thankful to just talk to team members who know what they are talking about and are actually willing to communicate clearly and thoughtfully with someone who ...
Have any issues talk to service manager Jeremy, he gets it and wants to work with you.
The entire team was MORE than helpful! Listened to what we needed instead of pushing a sale! We feel like family and will continue to use every department they have !
Brandon & Jeremy in service took phenomenal care of us when brining in my Jeep for repairs. They made a difficult circumstance much easier on me, which was greatly appreciated. Thank you guys so much! Please go see Brandon for your service needs.
I was amazed with the quality service my wife and I received at Champion Chrysler of Lansing. Especially from our service advisor Brandon Ruiz and the service technicians. Our/wife 2017 Chrysler Pacifica was service for transmission and AC issues. Brandon had all the confidence in his words when he said it will be done with the best parts and service in a timely manner. He was right! I take comfort knowing that her Pacifica is safe and runs great! "Hakuna Matata" Thanks Brandon and the Champion family.
The staff that I talked with, Eric, a few lady's at the reception and the lady behind the payment counter, were very kind in helping me with my problem of an old jeep. Good customer serviceUpdate: I just had to get a newer Jeep today (06-15-24) and I can honestly say that they stay are very friendly and wonder people. Todd Greene was the gentleman who helped me today. Josh in the financial section was a wonderful person as well. They both explained things to me in great detail. They left me feeling very good and confident that I ...
Thank you for providing feedback on your experience, Tayyeb. Give us a call if we can be of anymore assistance!
A nasty nail found its way into a tire on my Grand Cherokee Loredo while on the way home from a family outing. I drove it directly to the Champion Jeep Service Department where Sorin settled me down and fixed the invading object to get me back on the way home. Sorin was not only caring and courteous, he took the time to answer any questions I had. I will return when necessary and look forward to many years of service when necessary at the Champion Service Dept. J. Haun
I bought my 2019 Jeep in October of 2023. Opted for the extended warranty….super glad for that as the transmission went bad and needed to be replaced. Getting the warranty work approved and the parts was a bit of a wait. But wanted to give a shout out to Sorin in the service department. He was in contact with the warranty company, the parts place, and me regularly…..sometimes daily….to do everything he could to push the process.I’m back in business with a new transmission…..which only cost me the $50 deductible. Thanks Sorin.
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