I was amazed with the quality service my wife and I received at Champion Chrysler of Lansing. Especially from our service advisor Brandon Ruiz and the service technicians. Our/wife 2017 Chrysler Pacifica was service for transmission and AC issues. Brandon had all the confidence in his words when he said it will be done with the best parts and service in a timely manner. He was right! I take comfort knowing that her Pacifica is safe and runs great! "Hakuna Matata" Thanks Brandon and the Champion family.
The staff that I talked with, Eric, a few lady's at the reception and the lady behind the payment counter, were very kind in helping me with my problem of an old jeep. Good customer serviceUpdate: I just had to get a newer Jeep today (06-15-24) and I can honestly say that they stay are very friendly and wonder people. Todd Greene was the gentleman who helped me today. Josh in the financial section was a wonderful person as well. They both explained things to me in great detail. They left me feeling very good and confident that I ...
Thank you for providing feedback on your experience, Tayyeb. Give us a call if we can be of anymore assistance!
A nasty nail found its way into a tire on my Grand Cherokee Loredo while on the way home from a family outing. I drove it directly to the Champion Jeep Service Department where Sorin settled me down and fixed the invading object to get me back on the way home. Sorin was not only caring and courteous, he took the time to answer any questions I had. I will return when necessary and look forward to many years of service when necessary at the Champion Service Dept. J. Haun
I bought my 2019 Jeep in October of 2023. Opted for the extended warranty….super glad for that as the transmission went bad and needed to be replaced. Getting the warranty work approved and the parts was a bit of a wait. But wanted to give a shout out to Sorin in the service department. He was in contact with the warranty company, the parts place, and me regularly…..sometimes daily….to do everything he could to push the process.I’m back in business with a new transmission…..which only cost me the $50 deductible. Thanks Sorin.
I would like to thank Shannon at Champion Jeep Dodge in Lansing. He made this experience for me nothing short of excellent he went above and beyond to make sure that I got exactly what I wanted not only did I get what I wanted. It’s brand New, no previous owners this car is absolutely beautiful as I told him in person. If I know anybody that will be looking for a car in the future, I would definitely be referring them to this facility and ask for Shannon cause I know he’ll give you the same customer ...
Awesome staff & Amazing technician's, obviously with each of their own knowledge separately, but then taking to conference with one another to obtain solution's for us the customer to receive the very best outcome is top tier in their industry. Chris was my tech' this go around for I've been there probably five times in two weeks, but Chris went beyond for me, thank you. And I don't have all the names of every tech' involved each time but thank you to all of you as well, Manager's there ask Chris and Sorin whom was all involved in my visit's and ...
Had to get a new key fob battery. Gabe was friendly, efficient, fast, and a great help. In and out in 5 minutes!! Love this dealership!!!
Brought my husbands truck in for 70k maintenance and it was a breeze. Sorin was able to clearly explain what maintenance we needed and how long it would take. Thank you for the help
I was traveling from Ohio to Holland, and needed some help after I hit a traffic cone that was laying in the expressway and a piece of plastic under my bumper was dragging under my van. I showed up at this service facility (the first I found after the incident) desperate for help, and two of the men agreed to help me asap. I’m pretty sure they worked on my vehicle over their lunch break. They removed the part that was dragging under my van, stowed it in my van, gave me some advice, and sent me on my ...
Connect with Us!
Facebook
Sales
Service
Parts
Body Shop