Auto Repair FAQ in Lansing

Auto Repair Frequently Asked Questions at Champion Chrysler Jeep Dodge Ram in Lansing


Why Choose Champion Chrysler Jeep Dodge Ram?

At Champion Chrysler Jeep Dodge Ram, we’re not simply in the automotive repair business, we’re in the business of providing the people of the Lansing, Michigan area with the best hassle-free customer service possible. And for several decades, we’ve done just that. By offering you superior customer service and unmatched work, we strive to set ourselves apart from the competition. As a matter of fact, unlike other places, our work is backed by a limited warranty good for as long as you own your vehicle. At Champion Chrysler Jeep Dodge Ram, our biggest priority is customer satisfaction.



How much will it cost and how long will you need my vehicle?

In today’s world, it’s only natural to have concerns regarding the costs associated with any kind of vehicle repair. We understand. That’s why Champion Chrysler Jeep Dodge Ram works closely with so many insurance partners across the nation. And because every situation is different, each vehicle we repair is done so on a case-by-case basis. We also employ a detailed set of procedures to ensure your vehicle is returned to you in great condition, not to mention in a timely manner.

When determining the scope of the repair work required, a vehicle will often have to be disassembled by our highly skilled technicians. Once this is done and a complete inspection is made, the technicians will then communicate with one of our experienced project estimators. Your estimator will then advise you of the time and costs involved with your repair. This process usually occurs within a timeframe of 24 to 48 hours. This entire process is completely transparent, and designed to promote your total satisfaction.

At Champion Chrysler Jeep Dodge Ram, we understand the difficulties associated with being without a vehicle for an extended amount of time. We understand how important it is that your vehicle is returned to you as soon as possible — without compromising the quality of the repairs being made.


Will Champion Chrysler Jeep Dodge Ram in Lansing waive my deductible?

Your deductible is the amount you must pay toward repairs before your insurance company pays the remainder. Only your insurance company can choose to waive your deductible. In many states, when the term “waive deductible” is applied, a portion of the repair process is being omitted, usually without the customer being directly informed. This allows them to “make up” for the amount that is covered.

As the customer, you may have important decisions to make regarding the repairs on your vehicle during the repair process. For example, some insurance companies are willing to offer an appearance allowance on minor cosmetic imperfections, and the amount of the allowance varies based on the cost of the parts and severity of the affected area of the vehicle.


What is considered a Total Loss?

Our state-of-the-art facility allows almost all vehicles, from domestic to luxury vehicles, to be repaired even after a heavy collision. However, strict regulations sometimes dictate the amount an insurance company may invest in your vehicle’s repairs. So, depending on its reparability, your vehicle may be considered a “loss” by the insurance company. This is a conversation your insurance company will have with you only after the professionals at Champion Chrysler Jeep Dodge Ram have inspected your vehicle.


Am I able to bring my vehicle to Champion Chrysler Jeep Dodge Ram even if you aren’t on my pre-approved insurance list?

Champion Chrysler Jeep Dodge Ram is happy to accept your vehicle for repair, even if we are not listed as a preferred partner with your insurance company. Fortunately, we are able to work with all insurance companies. Michigan state law prohibits an insurance company from “steering” customers to specific repair facilities. This allows you to choose a repair facility you trust within any proximity you choose.


What is the difference between vehicle estimate and insurance company estimate?

If you shop around to different repair facilities, you may indeed find one that provides an exceptionally low estimate for your vehicle’s repair. There’s a reason for this. You see, exceptionally low estimates are often contingent on additional costs once your vehicle has been disassembled. These are “unexpected costs” that can really add up to additional expenditures on your part.

At Champion Chrysler Jeep Dodge Ram, we’re here to eliminate unexpected costs by scrutinizing your vehicle’s repair needs before an estimator has contacted you. Ask around and you’ll discover that we have a reputation of providing a straightforward, accurate repair estimate based on our time-tested repair methodologies, knowledge and experience.


What if I have problems after my vehicle is returned to me?

 At Champion Chrysler Jeep Dodge Ram, all your repairs are guaranteed for as long as you own the repaired vehicle. (Abuse, subsequent damage, and wear and tear are under this limited warranty.)

Your warranty will be explained in full by our management. Please take the time to read and understand the warranty information when it is provided to you. Our knowledgeable and friendly staff can help you with any questions you may have regarding your warranty.


Are you able to provide me a loaner vehicle while my vehicle is being repaired?

Champion Chrysler Jeep Dodge Ram will be happy to assist you with obtaining a rental vehicle from a reputable car rental agency. If you need to rent a vehicle and have rental coverage, we should be able to help you reserve a rental car for the day you are scheduled to drop your vehicle off for repairs. Some of our locations even have rental vehicles onsite. If you do not have rental coverage with your current insurance, we might still be able to offer help via our loaner vehicle program please speak to our Body Shop Management. Please feel free to ask our management for complete details and restrictions.

We understand this process can be stressful, so we strive to do everything in our power to provide you with the best in customer service while your vehicle undergoes repairs. Please don’t hesitate to approach us with any questions or concerns you may have before bringing your vehicle to us. And remember, complete transparency is one of our primary goals.


Will my vehicle be the same after an accident?

In a word, YES! With our superior repair and replacement procedures, we will repair all the damaged parts that require work, and replace all the damaged parts that need to be replaced. There’s literally nothing our trained and talented technicians can’t do. Rest assured, when you get your vehicle back, it will be as good — if not better — than before!


Will the paint colors match perfectly after my vehicle is fixed?

Absolutely! We have state-of-the-art paint mixing systems that enable us to mix our paint in-house using the BASF refinishing process, thus guaranteeing a perfect match. If you have any questions regarding this process, please feel free to give us a call so that we might explain in further detail.


If there is damage to the frame, will my vehicle perform the same?

Yes. Our ASE and ICAR certified technicians use state-of-the-art equipment designed to restore your vehicle back to its pre-loss condition. The integrity of your vehicle is our chief concern at the collision center.

Many vehicles today feature bonded components used to create one structure. This method is designed to direct damage around the passenger cabin using specifically designed crush zones. These areas are repairable but mostly serviceable in sections and/or individual pieces to cause the least amount of intrusion to the vehicle’s structure. These procedures are performed while following all manufacturer guidelines to ensure your repair is perfectly executed. This ensures the safety of your vehicle.

Champion Chrysler Jeep Dodge Ram wants to make sure our transparency is communicated to every customer that walks through our doors. Each customer has the decisions to make regarding their vehicles’ repairs.